1. General
    1. In these conditions the ‘Company’ shall mean Doktor Air – Z&L Airconditioning Service Sdn Bhd (1318852-V)
    2. The ‘Customer” means the company, firm or person who places an order or services with the Company or otherwise agrees to buy any goods or services.
    3. The ‘Services’ shall include any and all activities carried out by the Company or any person or organisation engaged by the Company including information, drawings, data, installations, servicing, repair and transport.
    4. No agreements shall be effective to vary this contract unless agreed upon in writing by a Company Director.


  2. Quotations and Prices
    1. Any quotation given by the ‘Company’ is a mere invitation to treat and does not constitute a contractual offer. All quotations hold for 30 (thirty) days after issue, however Z&L Airconditioning Service Sdn. Bhd may withdraw a quotation at any time.
    2. Prices included in the quotation are based on the specification, drawings and/or requests by the Customer. Should the specification or Customer’s request change, then Crest Air Conditioning reserves the right to vary the quotation price.


  3. Work on Site
    1. When working at the Customer premises, the Customer shall provide adequate access to the premises and ensure at all times that the working environment at the premises is conducive to the health and safety of the Company, its employees, agents and subcontractors.
    2. The Company shall have the right to refuse to perform any Services which would bring the Company’s employees, agents or subcontractors into contact with any hazardous substance where such substances were not reasonably apparent from any prior inspections by the Company.


  4. Information and Advise
    1. Advice, information and opinion given by any Director, Employee or Agent of the Company is given without legal responsibility.
    2. Any recommendation or suggestion made by the Company relating to the use of services, whether in technical literature or in response to specific enquiry, is made in good faith but it is for the Customer to satisfy himself of the suitability of the services for his particular purpose, and shall be deemed to have done so.


  5. Limit of Liability
    1. The Company shall not be liable for damage or injury caused by its Goods or workmanship beyond replacement of the Goods or work on verification of the Customer complaint.
    2. The Company shall not be liable for any consequential loss caused by its failure or delay in supplying, servicing or repairing Goods, whether the loss arises from the actions or from the omissions of the Company, its employees, Agents, or Subcontractors.
    3. The Company shall not be under any liability if the Goods or Services are not paid for by the due date.


  6. Exclusions
    1. The price agreed herein does not include any expense covering damage arising from hidden or unknown contingencies found at the job site: example – faults or deteriorations of the building structure, pre-existing conditions of the site, heritage or preservation orders, finding of hazardous substances and the like, unless specifically noted in the tender price.
    2. This tender shall exclude the following items and it shall be the responsibility of the Customer to provide the same unless otherwise agreed in writing:
      • the performing of any building work including (but not limited to) cutting holes, patching, painting, flashing, boxing in;
      • furring in, plinths or platforms;
      • metered electrical mains brought to a point adjacent to the equipment as required;
      • alterations to the switchboard or existing mains supply;
      • condensate drains brought to a point adjacent to the equipment as required;


  7. Deliveries
    1. Any time named by the Company for the delivery of its Goods or Services is an estimate only, and while every effort will be made to deliver on time the Company will not be liable for any consequences of a delay in delivery.
    2. In the case of damage in transit or short deliveries, notice of damage or shortage must be received in writing within 3 days of invoice date.
    3. The price payable for delivery will be as stated by the Company.


  8. Returned Goods and Cancellation of Services
    1. Orders/part orders for Goods and Services cannot be cancelled without the prior agreement and written consent of the Company.
    2. The Company does not accept the return of Goods for credit unless the Customer has prior written permission from an authorised officer of the Company. Only new Goods with undamaged packaging and regarded by the Company as suitable for resale will be accepted for credit.
    3. Credit for returned Goods and cancelled Services will be subject to a cancellation charge proportionate to the costs incurred by the Company.


  9. Alteration to Terms and Conditions
    The Company may amend or vary these terms and conditions at any time by posting an amended copy on the Company website www.doktorair.com terms and that the Customer will be bound by such amendments.